employment

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Rend Lake College is an EEO/Affirmative Action employer. Women, minorities, people with disabilities and veterans are encouraged to apply.

Rend Lake College seeks a part-time HELP DESK SUPPORT TECHNICIAN. This individual will: handle Tier 1 support calls via phone, email or in person and direct unresolved issues to the next level of support personnel; provide first contact and resolution for students with hardware, software, and desktop application issues; provide polite and friendly customer service for local and off-site users; follow-up with users / students to ensure resolution of issues is satisfactory; record events and problems along with resolutions within our tracking system; troubleshoot distance learning rooms as needed; maintain email and network user accounts; maintain student web accounts; create student IDs and other related services as needed; and other duties as assigned. // Part-time position.

QUALIFICATIONS
  • Associate Degree or higher in related field from an accredited institution preferred. Some coursework / formal training in a related field required.
  • Excellent computer skills and troubleshooting ability required.
  • Strong ability with Microsoft Office suite, email and related software required.
  • Help desk or related experience preferred.
  • Must have ability to work independently.
  • Good customer service skills essential.
  • All candidates will be required to successfully pass a background screening process.
SALARY & BENEFITS
  • Wage $16 per hour.
TO APPLY:

Tentative start date is to be negotiated.
Applications accepted until the position is filled.

For an application packet contact:

Kim Rogers
Human Resources Specialist
c/o Rend Lake College
468 N. Ken Gray Pkwy / Ina, IL  62846
or e-mail to

Application should include:

  • Cover Letter
  • Application
  • Resume
  • Transcripts
Rend Lake College is an EEO/Affirmative Action employer.  Women, minorities, people with disabilities and veterans are encouraged to apply.

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Questions? Call (618) 437-5321, Ext. 1228 or e-mail

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