IT Help Desk

IT Survival Guide


Popular Support Topics


Canvas Login Problems
Problems With Accessing / Logging Onto Canvas

Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.

Account Credential Problems
Problems with student credentials

We CANNOT send any usernames or passwords via email or other electronic medium and can only be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.

Canvas Course Not Displaying
Canvas Course Not Displaying

IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact Student Services for further assistance


Information Technology provides students, faculty and staff computer equipment, network access and technical support. Common issues include:

  • Canvas
  • myRLC
  • Learning Resource Center online resources
  • WarriorMail
  • WENS
  • Account Password Resets - Student can visit the Password Reset Portal to change their password (IF they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is.) Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.

Submit A Request

By Phone: (618) 437-5321 Ext. 1259 | Submit Request Online

When emailing the help desk, please add a phone number for a quicker response. 

Current Hours:

Monday – Thursday: 8 am - 4:30 pm Friday: 8 AM - 4 PM

Closed Saturday - Sunday 


Student Support Topics

Canvas Minimum Requirements

System Recommendations

Windows Apple 
Minimum System Requirements Minimum System Requirements 
Operating System: Windows XP SP2(Home or Professional) Operating System: OS X (10.5)
Processor 2.0 GHz (single core)
1.7GHz (multi-core)
Processor PowerPC G5 or G4 (867 MHz and faster) processor
Hard Drive Capacity 40GB Hard Drive Capacity 40GB
Video RAM 128MB Video RAM 128MB
Recommended System Requirements Recommended System Requirements
Operating System

Windows 7 (Home or Professional)

Operating System OS X (10.6)
Processor 2.0 GHz (multi-core) Processor Intel processor Core 2 Duo
Video RAM 256 MB Video RAM Nvidia or ATI graphics Card
Hard Drive Capacity 80GB Hard Drive Capacity 80GB

Microsoft® Windows® Operating System

 Internet Explorer® 9Internet Explorer 8Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Windows® XP (32-bit)  Unsupported Compatible Compatible Compatible Compatible
Windows Vista® (32-bit)  Certified  Compatible  Certified Compatible Compatible
Windows Vista (64-bit)  Compatible Compatible  Compatible Compatible Compatible
Windows 7 (32-bit)  Certified Compatible Certified Compatible Certified
Windows 7 (64-bit)  Compatible Compatible Compatible Compatible Compatible
 Windows 10 Compatible Compatible Compatible Compatible COmpatible

Apple® Mac OS® Operating System

 Safari® 5.1Safari 5.0 Safari 4.0 Firefox (Final Release Channel) Firefox 3.6 Chrome (Stable Channel) 
Mac OSX 10.5 "Leopard®"  Unsupported Compatible Compatible Compatible Compatible Compatible 
Mac OSX 10.6 "Snow Leopard®"  Compatible Certified Compatible Certified Compatible Certified
Mac OSX 10.7 "Lion®"  Compatible Unsupported Unsupported Compatible Compatible Compatible
  • Canvas strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Canvas Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from  JRE 7 is not supported.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x  (or any version on Windows)
    • Mac OSX 10.4 "Tiger"
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Canvas is supporting all newer stable versions of Chrome and Firefox.

Canvas vs OSRS

Online Student Record System (OSRS)

Students at RLC have two online accounts, one for OSRS and one for Canvas. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS is created when you enroll. Your username and password for OSRS are the same ones you use to access Canvas. If you forget your OSRS password, call the help desk, 618-437-5321 ext. 1259 for assistance.

The OSRS login is located at or from the "Online Access" menu on most pages.


Canvas is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Canvas to easily pass information from instructor to student. Your Canvas account will be created by RLC staff. Each student should have a maximum of one Canvas account. Call the help desk if you encounter any issues with this. Your Canvas account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC. If you forget your Canvas password, call the help desk, 618-437-5321 ext. 1259 for assistance.

To access Canvas, visit or click "Canvas" in the "MyRLC" menu at the top of all pages.

Accessing the Learning Resource Center Off-Campus

In order to be able to access the Electronic Library away from the campus you will need to use your student credentials.

When you access the Electronic Library away from the campus you will use the same information you use to log onto your Canvas, Online Student Records, and Warrior Mail Accounts.

Your login name is your last name, first initial, and last 4 digits of your Warrior tag.

Your password is one that the computer-generated or the one that you set up.

You will be asked for this information when you click the links within the Electronic Library.

If you need further assistance with your account contact

IT Help Desk Technician– 
(618) 437-5321 xt 1259

Reference Librarian
(618) 437-5321 xt 1276

General Web Site Help has changed! The new home page has been designed to offer users faster access to all areas of All areas of are accessible from the menu system on the homepage, which is identical to the menu above (in red). Simply "hover" over the menu name and a menu will appear, then click on the option you want.

For example, to check grades online, hover over "Online Access," the first menu option is "Online Student Records." Point to this option on the menu and click.

If you have questions, comments, or suggestions for the new, email an Information Technology Specialist!


Click HERE To Report A Problem With The RLC Website
Coordinator of Technology Integration and Training
Phone Extension: 1399
Building: Administration
Office: 152
B.B.A., McKendree University | A.A.S. & O.C., Rend Lake College
IT Help Desk Specialist
Phone Extension: 1335
Building: Learning Resource Center
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Office: 107
B.S., Eastern Illinois University
Development & Wireless Specialist
Phone Extension: 1275
Building: Administration
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A.A.S., Rend Lake College
Coordinator of Computing & Audiovisual Services
Phone Extension: 1208
Building: Academic
Office: 107
B.A., Southern Illinois University Carbondale | A.A.S., Rend Lake College
Chief Information Officer
Phone Extension: 1215
Building: Administration
Office: 146
2016 RLCF OUTSTANDING STAFF AWARD | A.B.A., Morrison College | Cisco Certified Network Associate
Information Systems Specialist
Phone Extension: 1257
Building: Administration
Office: 156
Project Manager - Information Technology & Institutional Research
Phone Extension: 1344
Building: Academic
Office: 107A
M.A. University of Phoenix | B.A., Eastern Illinois University | A.A. & A.S., Rend Lake College
Software Developer / System Admin
Phone Extension: 1211
Building: Academic
Office: 106
A.S. Computer Science, Rend Lake College | A.A.S. Computer Programming, Rend Lake College | A.A., Rend Lake College
Software Developer / System Admin
Phone Extension: 1229
Building: Administration
Office: 148
M.B.A., Greenville (Anticipated Graduation 2020) | B.S., Greenville University | A.A.S., Rend Lake College
Computer Technician
Phone Extension: 1299
A.A.S. - Rend Lake College

IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email: [email protected]
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk