IT Help Desk
Resources

IT Help Desk

IT provides students, faculty and staff computer equipment, network access and technical support. 

Use the button below to submit an IT Help Desk request or report a problem with the RLC website.

Hours

Fall & Spring Semester Hours

Monday - Thursday 8:00am - 4:30pm
Friday 8:00am - 4:00pm

Common Issues

  • Canvas
  • myRLC
  • Learning Resource Center online resources
  • WarriorMail
  • WENS
  • Account Password Resets - Student can visit the Password Reset Portal to change their password (If they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is. Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.
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Popular Support Topics

Canvas Login Problems

Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.

Submit A Request

Submitting Phone Requests

Please contact the IT Help Desk at (618) 437-5321 Ext. 1259 to make a request by phone. 

Student Support Topics

Canvas Minimum Requirements

System Recommendations

Windows Apple 
Minimum System Requirements Minimum System Requirements 
Operating System: Windows XP SP2(Home or Professional) Operating System: OS X (10.5)
Processor 2.0 GHz (single core)
or 
1.7GHz (multi-core)
Processor PowerPC G5 or G4 (867 MHz and faster) processor
RAM 1 GB RAM 512 MB
Hard Drive Capacity 40GB Hard Drive Capacity 40GB
Video RAM 128MB Video RAM 128MB
Recommended System Requirements Recommended System Requirements
Operating System

Windows 7 (Home or Professional)

Operating System OS X (10.6)
Processor 2.0 GHz (multi-core) Processor Intel processor Core 2 Duo
RAM 2 GB RAM 2 GB
Video RAM 256 MB Video RAM Nvidia or ATI graphics Card
Hard Drive Capacity 80GB Hard Drive Capacity 80GB

 

Microsoft® Windows® Operating System

  Internet Explorer® 9 Internet Explorer 8 Firefox (Final Release Channel)  Firefox 3.6  Chrome (Stable Channel) 
Windows® XP (32-bit)  Unsupported Compatible Compatible Compatible Compatible
Windows Vista® (32-bit)  Certified  Compatible  Certified Compatible Compatible
Windows Vista (64-bit)  Compatible Compatible  Compatible Compatible Compatible
Windows 7 (32-bit)  Certified Compatible Certified Compatible Certified
Windows 7 (64-bit)  Compatible Compatible Compatible Compatible Compatible
 Windows 10 Compatible Compatible Compatible Compatible Compatible

 

Apple® Mac OS® Operating System

  Safari® 5.1 Safari 5.0  Safari 4.0  Firefox (Final Release Channel)  Firefox 3.6  Chrome (Stable Channel) 
Mac OSX 10.5 "Leopard®"  Unsupported Compatible Compatible Compatible Compatible Compatible 
Mac OSX 10.6 "Snow Leopard®"  Compatible Certified Compatible Certified Compatible Certified
Mac OSX 10.7 "Lion®"  Compatible Unsupported Unsupported Compatible Compatible Compatible
 

Canvas strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.

  • Canvas Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.  JRE 7 is not supported.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x  (or any version on Windows)
    • Mac OSX 10.4 "Tiger"
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Canvas is supporting all newer stable versions of Chrome and Firefox.
Canvas vs OSRS

Online Student Record System (OSRS)

Students at RLC have two online accounts, one for OSRS and one for Canvas. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS is created when you enroll. Your username and password for OSRS are the same ones you use to access Canvas. If you forget your OSRS password, call the help desk, 618-437-5321 ext. 1259 for assistance.


Canvas

Canvas is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Canvas to easily pass information from instructor to student. Your Canvas account will be created by RLC staff. Each student should have a maximum of one Canvas account. Call the help desk if you encounter any issues with this. Your Canvas account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC. If you forget your Canvas password, call the help desk, 618-437-5321 ext. 1259 for assistance.

Accessing the Learning Resource Center Off-Campus

In order to be able to access the Electronic Library away from the campus you will need to use your student credentials.

When you access the Electronic Library away from the campus you will use the same information you use to log onto your Canvas, Online Student Records, and Warrior Mail Accounts.

Your login name is your last name, first initial, and last 4 digits of your Warrior tag.

Your password is one that the computer-generated or the one that you set up.

You will be asked for this information when you click the links within the Electronic Library.

If you need further assistance with your account contact

IT Help Desk Technician– 
(618) 437-5321 xt 1259

Reference Librarian
(618) 437-5321 xt 1276

IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email: help-desk@rlc.edu
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk