IT Help Desk
IT Survival Guide
Popular Support Topics
Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.
Account Credential Problems
We CANNOT send any usernames or passwords via email or other electronic medium and can only be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.
IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact Student Services for further assistance
Information Technology provides students, faculty and staff computer equipment, network access and technical support. Common issues include:
- Canvas
- myRLC
- Learning Resource Center online resources
- WarriorMail
- WENS
- Account Password Resets - Student can visit the Password Reset Portal to change their password (IF they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is.) Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.
Submit A Request
By Phone: (618) 437-5321 Ext. 1259 | Submit Request Online
When emailing the help desk, please add a phone number for a quicker response.
Current Hours:
Monday – Thursday: 7 am - 4:30 pm Friday: 7 AM - 4 PM
Closed Saturday - Sunday
Student Support Topics
Click HERE To Report A Problem With The RLC Website
IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email: [email protected]
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk