Resources
IT Help Desk
IT provides students, faculty and staff computer equipment, network access and technical support.
Use the button below to submit an IT Help Desk request or report a problem with the RLC website.
Hours
Fall & Spring Semester Hours
Closed Fridays during Summer & Semester Breaks.
Closed Weekends and Holidays.
Common Issues
- Canvas
- myRLC
- Learning Resource Center online resources
- WarriorMail
- WENS
- Account Password Resets - Student can visit the Password Reset Portal to change their password (If they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is. Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.
IT Survival Guide
Popular Support Topics
Canvas Login Problems
Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.Account Credential Problems
We CANNOT send any usernames or passwords via email or other electronic medium and can only be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.Canvas Course Not Displaying
IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact Student Services for further assistanceCanvas Login Problems
Make sure you're not signed in with any other Google Account before you try to sign in with your WarriorMail credentials. Sometimes, it helps to use an In-Private browsing window to rule out any other account issues.Account Credential Problems
We CANNOT send any usernames or passwords via email or other electronic medium and can only be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.Canvas Course Not Displaying
IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact Student Services for further assistanceSubmit A Request
Submitting Phone Requests
Please contact the IT Help Desk at (618) 437-5321 Ext. 1259 to make a request by phone.
Submitting Online Requests
Please follow the link below to submit an online request.
*When emailing the help desk, please add a phone number for a quicker response*
Submitting Phone Requests
Please contact the IT Help Desk at (618) 437-5321 Ext. 1259 to make a request by phone.
Submitting Online Requests
Please follow the link below to submit an online request.
*When emailing the help desk, please add a phone number for a quicker response*
Student Support Topics
Canvas Minimum Requirements
System Recommendations
| Windows | Apple | ||
| Minimum System Requirements | Minimum System Requirements | ||
| Operating System: | Windows XP SP2(Home or Professional) | Operating System: | OS X (10.5) |
| Processor | 2.0 GHz (single core) or 1.7GHz (multi-core) |
Processor | PowerPC G5 or G4 (867 MHz and faster) processor |
| RAM | 1 GB | RAM | 512 MB |
| Hard Drive Capacity | 40GB | Hard Drive Capacity | 40GB |
| Video RAM | 128MB | Video RAM | 128MB |
| Recommended System Requirements | Recommended System Requirements | ||
| Operating System |
Windows 7 (Home or Professional) |
Operating System | OS X (10.6) |
| Processor | 2.0 GHz (multi-core) | Processor | Intel processor Core 2 Duo |
| RAM | 2 GB | RAM | 2 GB |
| Video RAM | 256 MB | Video RAM | Nvidia or ATI graphics Card |
| Hard Drive Capacity | 80GB | Hard Drive Capacity | 80GB |
Microsoft® Windows® Operating System
| Internet Explorer® 9 | Internet Explorer 8 | Firefox (Final Release Channel) | Firefox 3.6 | Chrome (Stable Channel) | |
|---|---|---|---|---|---|
| Windows® XP (32-bit) | Unsupported | Compatible | Compatible | Compatible | Compatible |
| Windows Vista® (32-bit) | Certified | Compatible | Certified | Compatible | Compatible |
| Windows Vista (64-bit) | Compatible | Compatible | Compatible | Compatible | Compatible |
| Windows 7 (32-bit) | Certified | Compatible | Certified | Compatible | Certified |
| Windows 7 (64-bit) | Compatible | Compatible | Compatible | Compatible | Compatible |
| Windows 10 | Compatible | Compatible | Compatible | Compatible | Compatible |
Apple® Mac OS® Operating System
| Safari® 5.1 | Safari 5.0 | Safari 4.0 | Firefox (Final Release Channel) | Firefox 3.6 | Chrome (Stable Channel) | |
|---|---|---|---|---|---|---|
| Mac OSX 10.5 "Leopard®" | Unsupported | Compatible | Compatible | Compatible | Compatible | Compatible |
| Mac OSX 10.6 "Snow Leopard®" | Compatible | Certified | Compatible | Certified | Compatible | Certified |
| Mac OSX 10.7 "Lion®" | Compatible | Unsupported | Unsupported | Compatible | Compatible | Compatible |
Canvas strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
- Canvas Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp. JRE 7 is not supported.
- The following technologies are not supported:
- Internet Explorer 6 and Internet Explorer 7
- Firefox 1.x, 2.0, 3.0, and 3.5
- Safari 2.0, 3.x (or any version on Windows)
- Mac OSX 10.4 "Tiger"
- Java 5
- Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
- Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Canvas is supporting all newer stable versions of Chrome and Firefox.
Canvas vs OSRS
Online Student Record System (OSRS)
Students at RLC have two online accounts, one for OSRS and one for Canvas. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS is created when you enroll. Your username and password for OSRS are the same ones you use to access Canvas. If you forget your OSRS password, call the help desk, 618-437-5321 ext. 1259 for assistance.
Canvas
Canvas is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Canvas to easily pass information from instructor to student. Your Canvas account will be created by RLC staff. Each student should have a maximum of one Canvas account. Call the help desk if you encounter any issues with this. Your Canvas account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC. If you forget your Canvas password, call the help desk, 618-437-5321 ext. 1259 for assistance.
Accessing the Learning Resource Center Off-Campus
In order to be able to access the Electronic Library away from the campus you will need to use your student credentials.
When you access the Electronic Library away from the campus you will use the same information you use to log onto your Canvas, Online Student Records, and Warrior Mail Accounts.
Your login name is your last name, first initial, and last 4 digits of your Warrior tag.
Your password is one that the computer-generated or the one that you set up.
You will be asked for this information when you click the links within the Electronic Library.
If you need further assistance with your account contact
IT Help Desk Technician–
(618) 437-5321 xt 1259
Reference Librarian-
(618) 437-5321 xt 1276
Faculty & Staff
Gina Schenk
Coordinator of Technology Integration and Training
David Nelson
IT Help Desk Specialist
Nathan Burkitt
Computer Technician
Garrett Collier
Network Specialist
Jeffrey DeMattei
Coordinator of Computing & AV Services
Kent McKown
Chief Information Officer
Ronaldo Murray
Information Systems Specialist
Jaron Hubbard
Project Manager - Information Technology & Institutional Research
Andrew Lingle
Programmer/Analyst
Cory Braden
Software Developer / System Admin
Blake Karas
Computer Technician
