Online Navigation Essentials (ONE 1500) primes you for the online learning environment. We'll give you helpful hints and tips, let you know what to expect and where to begin, and get you familiar with your account, registering for classes, online courses, tech requirements, and valuable resources. RLC online learning starts at ONE. Start now.
Canvas is the online course management system used at RLC. It serves as your primary source for online course participation, including viewing lectures, submitting assignments, etc. For more on Canvas access, click HERE. To get started, log in.
Get familiar with how online courses work at RLC. Maybe you are wondering if online classes are right for you. There's a section on that, as well as answers to common questions about Canvas, MyRLC, tech requirements and more.
Check your assignment dates: Not everything is due at the end of the week. Most online classes have assignments due on Fridays. But that is not the case for ALL classes as RLC makes its shift online. Students need to check their assignment dates for all courses because classes may differ.
Ask for help: If you run into issues accessing accounts or navigating the shift to online classes, you can always contact the Help Desk. We'll be monitoring emails and calls from 7:00 am to 7:00 pm Monday – Friday. Send an email to [email protected] or call 618-437-5321, Ext. 1259. The Help Desk cannot send usernames or passwords via email, but if students leave a phone number in the email, the Help Desk will call them back with their info. Response time will vary depending on the volume of requests. Please be patient — someone will contact you as soon as possible. For more information about online classes at RLC, visit www.rlc.edu/online.
Find a tutor: Just because you can’t meet face-to-face doesn’t mean you can’t get help with your coursework. Online tutoring is available for those looking for assistance. We will be using the Zoom app for all online tutoring. To join an online zoom tutoring session please contact Joseph Marlo via Email. [email protected]. Below is a list of currently available times and sections for tutoring, if these times do not work for you please let Joseph Marlo ([email protected]) know. Any other online tutoring will be set upon request but does not have weekly slots currently. Please contact Joseph Marlo with any questions.
Login NOW: Make sure you can access your Canvas and Warriormail accounts before you need to submit assignments. Some students have run into issues when logging into those accounts on their personal computers for the first time. The programs may not recognize the device. Avoid frustration and panic by making sure you have access to what you need as soon as possible. Login to Warriormail first. Students who try to login to their Canvas account before accessing Warriormail will likely run into a 403 error message. To avoid this error, students should log in to Warriormail first.
Have access to a computer and internet connection: Online learning is simply not possible without these resources. Students should make arrangements to make sure they have these resources moving forward.
The Learning Resource Center has resources such as books, periodicals, newspapers, DVDs, CDs, a Children’s Library. Online students will find many electronic resources that can be accessed without coming to campus. When you are on campus, the LRC has great facilities for study, research, leisure reading, class preparation, and Internet access. We encourage you to come in and use the many resources and services the LRC has available to make your Rend Lake College experience even more successful!
Experiencing technical difficulties? Give our IT Help Desk a call. Information Technology provides students, faculty, and staff with computer equipment, network access, and technical support. Common topics are Blackboard, myRLC, Electronic Library, WarriorMail, WENS and account passwords. Visit the page to browse solutions to common topics.
SARA
Rend Lake College has been approved by Illinois to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Learn more at www.nc-sara.org.
Submitting A Complaint
An informal complaint should be addressed with the appropriate faculty or staff member. If the issue is not resolved, the student may initiate a formal complaint by submitting the online form. The complaint will be assigned to an administrator to investigate and render a decision. If you have a complaint that needs to be addressed, please follow the process in the Student Handbook outlined here: Rend Lake College Student Handbook - Complaint Process. Any questions regarding the complaint process should be directed to the Vice President of Student Services. Rend Lake College is committed to resolving student complaints in a prompt and fair manner. The college works diligently to find positive resolutions to all student concerns. Please exhaust all avenues of complaint resolution both informally and formally before going outside the College.
If you are an Out of State student and have a complaint that you feel has not been resolved through the formal complaint process, you may file a complaint with the state in which you reside. In compliance with federal and state regulations, the list of state agencies with contact information for each state is listed here: Student Complaint Information by State. You may also contact the Illinois Community College Board regarding complaints where you feel the College’s resolution is unreasonable.
LEARNING RESOURCE CENTER
Books, periodicals, newspapers, DVDs, CDs, a Children’s Library, and many electronic resources accessible off campus. Our facilities help you study, research, leisure read, prepare for class, and hop on the net. Come in and use the many resources and services the LRC has available to make your Rend Lake College experience even more successful!
CHILDREN'S CENTER
The choice for RLC students, employees, and families in the community for years. On-campus convenience, payment options and accredited by the National Association for the Education of Young Children. We offer care to children 6 weeks to 5 years old throughout the school year. Summer care up to 12 years. Your child will thrive through play-based curriculum delivered by our qualified staff.
BOOKSTORE
View the current semester list of textbooks and learn about our rental and return procedures that save RLC students thousands each year. The Bookstore also houses our Retail Center where you can pick up supplies for class and fresh Warriors shirts, pants, jackets, hats and more.
Information Technology
Phone: (618) 437-5321 Ext. 1259
Toll-free (In-District): 1-800-369-5321 Ext. 1259
Email: [email protected]
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: IT Help Desk