Job Description - Customer Service
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Salary: |
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Pay period consists of Sunday to Sunday |
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Starting at $17.00 per hour (salary is negotiable) |
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Monday thru Friday 8:00AM-4:00PM, (am willing to work with school hours) will receive paid 30 minutes for lunch |
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Not to exceed 40 hours, this is self-managed by employee. |
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Employee benefits: |
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6 paid holidays: |
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New Years Day, Memorial Day, July 4th Independence Day, Labor Day, Thanksgiving, and Christmas |
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Health insurance is available, partial company paid |
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Expectations: |
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Arrive to work at scheduled start time |
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Wear appropriate professional office clothing |
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Possess good verbal communication skills with all parties involved |
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Have current valid driver’s license |
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Use safe procedures at all times |
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Have pleasant attitude with all parties involved. |
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Keep office work area cleaned and extremely organized. |
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Tasks required to be able to Perform: These may require additional training to be received |
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Follow Company Procedures, Work Instructions & Policies |
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Answer Phone in professional manner as instructed, may use a script. |
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Use the POS system proficiently (QuickBooks online, Google docs, and Fullbay) |
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Enter data into Productivity System, communicate/work with Technicians |
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Take mail as needed to Post Office |
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Write checks to vendors as needed |
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Enter expenses & income in to appropriate spreadsheet |
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Use email as needed |
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Use Customer Requested Procedures (in our binder or on shared documents) |
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Invoice customers, at counter, via email, via scanned & emailed, via US Mail, etc |
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Send statements to customers as required |
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Process customer payments |
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Contact customers for PO#’s as needed. |
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Record Vendor payments in our Operating Systems |
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Perform Vendor Reconciliation in timely fashion/as instructed |
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Perform entries/operations with all the 3rd Party Billing Companies we & customers use. |
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Keep candy bowl stocked |
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Run Parts as needed |
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Assist all personnel at company |
